Have a question?

For any unanswered questions regarding our products, educational tools or to simply get in touch with us, please email us and we will get back to you as quickly as possible. Please read our Frequently Asked Questions before submitting your question.

Contact Information
Pure Encapsulations Hong Kong
65 Wong Chuk Hang Rd
Aberdeen, HK

Telephone : 2838-8902
Email : info@purecaps.com.hk
1How do I set up a practitioner account?
Practitioners may register for an account by completing the form in the Practitioner’s section. Your application will be handled within 24 to 48 hours and you will receive a notification of your login information.
2How can I place an order?

Currently only practitioners can order our products. Orders can be received from practitioners via email or fax (info@purecaps.com.hk or 2838.3091)

Drop ship orders to your patients are available. Please contact us for more details.

For others, you may locate a clinic or dispensary near you on our Find Us page

3Can you recommend products for my condition?
For specific product recommendations related to your health conditions/concerns, we highly recommend contacting your healthcare professional as they know your health history and can best select the supplements that would fit your needs. Please see the list of clinics that we partner with on our Find Us page.
4Are your products non-GMO?
Yes! All Pure Encapsulations ingredients, including those derived from corn, are GMO free. We obtain statements from each of our suppliers certifying that the ingredients do not contain GMOs. For some nutrients, we conduct PCR testing to confirm the absence of genetically modified material.
5Are your products gluten free?
Yes, all Pure Encapsulations products are gluten-free. Pure Encapsulations® is gluten-free certified from The Gluten-Free Certification Organization (GFCO). The GFCO logo is an internationally recognized, trusted symbol signifying that a product meets the highest standards in quality for gluten-free certification.
6Why are two of the same capsules from two separate bottles different colors?
Naturally derived ingredients can vary in color from batch to batch due to seasonal variations, including growing conditions and rainfall. This can result in some variations in color from batch to batch. Each raw material is tested at reception for identity, potency and contaminants to ensure ingredient quality.
7Are your products certified organic?
While we always try to source certified organic ingredients, we are often unable to find organic ingredients that meet our strict microbial standards. While many studies have found comparable nutrient levels between organic and non-organic crops, pesticide residues have been a concern. For this reason, each plant-derived ingredient is tested for a full panel of pesticides (approximately 70 compounds), in addition to the standard tests for identity, potency, solvent residues, heavy metals, and microbial contamination.
8What does it mean when you say your products are vegetarian? What does it mean when you say your products are vegan?
If a product is labeled as vegetarian, that product is made without the use of any animal ingredients. If a product is labeled as vegan, that product is made without the use of any animal ingredients or animal-derived ingredients.
9I have an allergy. Are your products manufactured on shared equipment/shared lines?
Pure Encapsulations does not use any peanut or tree nut derived ingredients. We do use MCT from purified coconut oil in our Vitamin D liquid but this has been purified (and tested) to remove allergens. While we do have a small number of products that contain dairy, soy, or shell-fish, as a company that specializes in highly sensitive customers, we have strict allergen standard operating processes that prevent cross-contamination. Blending and encapsulation equipment is dismantled, sanitized and tested for allergens before each production run. Our raw material qualification process includes investigation and testing for allergens. If there are specific products you have questions about or would like to understand more about our manufacturing process, we’re happy to put you in touch with our Product Support Team.