This site is for health professionals and their patients. Customers will require a fulfillment code to access our virtual dispensary.

Have a question?

For any unanswered questions regarding our products, educational resources, or to simply get in touch with us, please email us and we will get back to you as quickly as possible. Answers to most questions can be found within our Frequently Asked Questions.

Contact Information

Telephone: +852 2838 8902
1How do I set up a Healthcare Professional account?
Healthcare professionals may register for an account by completing a professional account registration form. Your application will be reviewed within 72 hours, at which stage we may require documentation to validate your credentials. In all cases, we will notify you by email.
2How can I place an order?

Only healthcare professionals and their patients can place orders. To place an order, you will need to create an account (patients will require a fulfillment code from their healthcare professional.

Alternatively, you can find a clinic or pharmacy near you on our Find Us page.

3Can you recommend products for a specific health concern?
For specific product recommendations related to your health condition or concerns, we recommend contacting your healthcare professional. You can access a list of clinics that we partner with on our Find Us page.
4Are your products non-GMO?
Yes! All Pure Encapsulations ingredients, including those derived from corn, are GMO free. We obtain statements from each of our suppliers certifying that the ingredients do not contain GMOs. For some nutrients, we conduct PCR testing to confirm the absence of genetically modified material.
5Are your products gluten free?
Yes, all Pure Encapsulations products are gluten-free. Pure Encapsulations® is gluten-free certified from the Gluten-Free Certification Organization (GFCO). The GFCO certification is an internationally recognized, trusted symbol signifying that a product meets the highest standards in quality.
6Why are two of the same capsules from two separate bottles different colors?
Naturally derived ingredients can vary in color from batch to batch due to seasonal variations, including growing conditions and rainfall. This can result in some variations in color from batch to batch. Each raw material is tested at reception for identity, potency and contaminants to ensure ingredient quality.
7Are your products certified organic?
While we always try to source certified organic ingredients, we are often unable to find organic ingredients that meet our strict microbial standards. While many studies have found comparable nutrient levels between organic and non-organic crops, pesticide residues have been a concern. For this reason, each plant-derived ingredient is tested for a full panel of pesticides (approximately 70 compounds), in addition to the standard tests for identity, potency, solvent residues, heavy metals, and microbial contamination.
8What does it mean when you say your products are vegetarian? What does it mean when you say your products are vegan?
If a product is labeled as vegetarian, that product is made without the use of any animal ingredients. If a product is labeled as vegan, that product is made without the use of any animal ingredients or animal-derived ingredients.
9I have an allergy. Are your products manufactured on shared equipment or lines?
Pure Encapsulations does not use any peanut or tree nut derived ingredients. We do use MCT from purified coconut oil in our Vitamin D liquid but this has been purified (and tested) to remove allergens. While we do have a small number of products that contain dairy, soy, or shellfish, as a company that specializes in highly sensitive customers, we have strict allergen standard operating processes that prevent cross-contamination. Blending and encapsulation equipment is dismantled, sanitized and tested for allergens before each production run. Our raw material qualification process includes investigation and testing for allergens. If there are specific products you have questions about or would like to understand more about our manufacturing process, we’re happy to put you in touch with our Product Support Team.