{"id":13340,"date":"2025-07-16T09:14:49","date_gmt":"2025-07-16T01:14:49","guid":{"rendered":"https:\/\/staging.pureencapsulations.hk\/?page_id=13340"},"modified":"2026-06-11T11:40:07","modified_gmt":"2026-06-11T03:40:07","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.pureencapsulations.hk\/zh\/customer-service\/","title":{"rendered":"\u9867\u5ba2\u670d\u52d9"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\u9867\u5ba2\u670d\u52d9\t\t\t\t\t\t\t\t<\/h1>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How to Order<\/b><\/h4>

The easiest and fastest way to order our products is through our secure website, <\/span>PureEncapsulations.hk<\/span><\/a> Our dedicated practitioner website gives you 24\/7 access to place orders, learn more about our products, access our new virtual dispensary, view on-demand education and more.<\/span><\/p>

Orders can also be placed via email at <\/span>purehk@jirehhealthhk.com<\/span>
<\/span><\/a><\/p>

Shipping Information<\/b><\/h4>

NEXT WORKING DAY SHIPPING<\/strong><\/p>

Most orders received before 1:00 pm HKT are shipped the same working day or next working day via SF Express.<\/span><\/p>

Refrigerated items (if any) are shipped together with non-refrigerated items in one box.\u00a0<\/span><\/p>

SHIPPING CHARGES\/DELIVERY<\/strong><\/p>

Shipping charges and minimum order requirements vary depending on the type of account you hold with us. To view specific details, including applicable rates and thresholds, we encourage you to <\/span>log in to your account<\/b> or <\/span>contact us directly<\/b> for assistance.\u00a0<\/span><\/p>

Our Guarantee & Return Policy<\/b><\/h4>

All Pure Encapsulations products are guaranteed for quality, purity and potency through their expiration date. Products with less than three months remaining before expiration will be clearly marked on the website or communicated to you prior to shipment.<\/span><\/p>

Please see our <\/span>Refund and Exchange Policy<\/span><\/a>. <\/span><\/p>

Privacy Policy<\/b><\/h4>

Pure Encapsulations is committed to protecting the privacy of our valued customers. Please see our <\/span>Privacy Policy<\/span><\/a>.<\/span><\/p>

Forgot Password<\/b><\/h4>

If you've forgotten your password, enter your email address on the <\/span>login screen<\/span><\/a> and you will receive an automated email to reset your password.<\/span><\/p>

Website Registration & Online Ordering<\/b><\/h4>

For healthcare professionals new to Pure Encapsulations, access to online ordering will be activated within 24\u201348 hours of completing your website registration. A confirmation email will be sent to notify you once your account is ready for use.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

CUSTOMER SERVICE How to Order The easiest and fastest way to order our products is through our secure website, PureEncapsulations.hk<\/p>","protected":false},"author":231,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13340","page","type-page","status-publish","hentry"],"publishpress_future_action":{"enabled":false,"date":"2026-08-02 07:00:00","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.pureencapsulations.hk\/zh\/wp-json\/wp\/v2\/pages\/13340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pureencapsulations.hk\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pureencapsulations.hk\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pureencapsulations.hk\/zh\/wp-json\/wp\/v2\/users\/231"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pureencapsulations.hk\/zh\/wp-json\/wp\/v2\/comments?post=13340"}],"version-history":[{"count":16,"href":"https:\/\/www.pureencapsulations.hk\/zh\/wp-json\/wp\/v2\/pages\/13340\/revisions"}],"predecessor-version":[{"id":15752,"href":"https:\/\/www.pureencapsulations.hk\/zh\/wp-json\/wp\/v2\/pages\/13340\/revisions\/15752"}],"wp:attachment":[{"href":"https:\/\/www.pureencapsulations.hk\/zh\/wp-json\/wp\/v2\/media?parent=13340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}